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Refunds, Complaints & Feedback:

If you experience poor service in any way shape or form as a result of using our service, we want to know about it.

You may have found our site difficult to use or experienced some other problem that is related to the website - we want to know about it immediately so that we can put it right.

We also welcome ALL & ANY forms of feedback about Parcelfly's concept, usability and website.

If you have had any kind of problem with your courier, the first and best point to resolve the issue is to speak with the courier company directly.

We are more than happy for you to copy us into the email you send the courier but please bear in mind that ParcelFly does not have direct control over the actions of our courier partners.

If you feel that your complaint is not being resolved quickly and to your satisfaction, please contact us and we will intervene and attempt to mediate a fair resolution.

For all of the above, please email


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